Refund policy

no returns,  exchange only, please read through policy.

 thank you for understanding

 No credit or returns, we operate by exchange only

  • if for any reason you can not exchange it that day, you may come back as long as it is in the exchange window, we will not hang on to your items, please bring item back when you are ready.

7 day exchange policy

  • the 7 days starts from date of purchase. if for some reason we are closed, please comunicate with us to be able to cordinate something with you and better help you.

1 exchange per item

  • if item has already been exchanged once, we will not exchange a second time, etc.

all accessories are final sale.

to guarantee an exchange and help us better serve you please provide your email or phone number to make process easier for everyone.

all sale items final sale.

Defective items or incorrect items received must be reported to trsth2018@gmail.com with photos and claim defective within 24 hrs of receiving. (shipped items) 


You can always contact us for any return question at trsth2018@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

thank you for understanding,support &shopping small.

the rustic shed to home team